Getting help
Where to ask, and what to include so we can answer in one reply.
Start with the assistant in the help centre — it answers from this documentation and resolves most questions immediately. If it cannot, it hands you to a human without you having to repeat yourself.
Help centre
Search answers or open a ticket.
FAQ
The questions we are asked most.
Contact us
Reach the team directly.
What to include
A good report saves a round trip. Where relevant, tell us:
- Your site's address, e.g.
acme.lontly.com - What you expected to happen, and what happened instead
- The exact instruction you gave the assistant, if it is an editing question
- The domain name and your registrar, if it is a DNS question
- The payment reference from Transactions, if it is a billing question